Refund policy

At Skintifically, we are committed to offering products of the highest quality. However, we recognize that there may be occasions when a return or exchange is necessary.

Damaged or Incorrect Product Delivery:
If you receive a damaged item or the wrong product, please contact our customer service team within 7 days of receiving your order at Skintifically@gmail.com. We will provide instructions on how to return the item and will either send a replacement or issue a full refund, including any applicable shipping costs. Please note that this process can take up to 14 business days for processing.

Return or Exchange Eligibility:
The return or exchange request must be made within 7 days of receiving your order. Items must be returned in their original, unused condition. All returns or exchanges require an original proof of purchase (order confirmation email).
Please get in touch with our customer service team at Skintifically@gmail.com to initiate the return or exchange process. Provide your order number, a description of the issue, and any relevant photos. Our team will guide you through the return or exchange process. If eligible, we will process the refund to the original payment method or send the replacement item, based on your preference. This process can take up to 14 business days for processing.

Sale Items Refund or Exchange:
We do not offer refunds or exchanges on sale items. Skintifically reserves the right to refuse returns or exchanges not meeting the outlined criteria.

Cancellation of Orders:
If you wish to cancel your order, please contact us immediately at Skintifically@gmail.com. We will do our best to accommodate your request, but please note that once an order has been processed, it may not be possible to cancel it. If the order has already been shipped, you will need to follow our returns procedure to return the products.

Contact Information:
If you have any questions or concerns regarding our return and exchange policy, please contact our customer service team at Skintifically@gmail.com or call us at +923352271188 for assistance.

Thank you for choosing Skintifically✨